These last 18 months have been a very trying time in our lives. The pandemic has affected the way we live our daily lives from going to the grocery store, to how we perform our jobs and of course, going to the doctor or taking our pet to the vet.
We are doing our absolute best to make sure that we make this as pleasent and informational as possible so that you know that your pet is receiving nothing but excellent care.
Scheduling an appointment.
This can be done in several ways!
1. You can call us at 505-298-6761 and speak with us directly
2. You can email us at the firstname.lastname@example.org
While we are so excited to welcome you back and see your faces again, we do have some protocols that must be followed.
-All clients must be wearing their masks correctly, covering nose and mouth, regardless of vaccination status.
-If you are running more than 10 minutes late for your appointment, we ask that you reschedule your appointment. It does take time to prepare for the next appointment and we want to make sure that every client and patient get the best care possible. Each appointment has a designated amount of time which includes cleaning and preparing the room for you and your pet.
-IF we need to run diagnostic testing, you may be asked to return to your vehicle while we complete those tests.
-Surgical or exam drop offs or pick ups, food or prescription medications will remain curbside.
-If you choose to not come in the building, that is okay! we will continue with our prior protocols. It is always your choice!
We ask that you be patient with our staff as we navigate welcoming clients back in the building while keeping you and them safe. No protocols or rules above have any sort of leeway. If you have an issue with the protocols or the rules, not wear your mask correctly or disrespect our staff or veterinarians in any way, you will be asked to leave the building immediately.
We are truly looking forward to having the face to face contact with you again as the communication barriers have been challenging.
Thank you for your continued patience and understanding.
Side note: Please be kind to our staff. We are doing our absolute best during this trying time. Sometimes complications may arise that may delay your pet's appointment or you may have had a question that did not get answered. We will do our absolute best to make sure that all of your needs are met.
If you have any concerns or questions, you can reach out to Kassandra, our manager, for anything. She can be reached at 505-298-6761 or by email at email@example.com.
We are not an emergency clinic. While we do our absolute best to see urgent situations same day, please realize that we can only handle so much during the day. We are booked out several weeks and we do have a cancelation list. We do urge you to call if you have an urgent situation, however, you may be referred to one of the emergency clinics. We apologize for this, however, we may not have the staff or the equipment available to give your pet the best of care that it deserves.